Compatible Technologies
Deleting All User Codes with the Mastercode Enabled
1. Keep door open. Press the Program button once. The keypad will flash green and you will hear three beeps.
2. Press Lock button once.
3. Enter Mastercode
4. Press Lock button once
5. Press “9” six times.
6. Press Lock button once
7. Press “9” six times.
8. Press Lock button once.
If programming is successful, the keypad will flash green once with one beep.
If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure to enter a valid Mastercode in step 3 during your next attempt
9. Press the Lock button while the door is open and unlocked. If the latch bolt does not extend to lock, then all codes have been successfully deleted.
Factory Reset
A factory reset will restore the lock to factory default settings and if the lock is paired to a smart home it will remove the lock from your smart home system.
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
3. Press the Program button once more. When the LED flashes green and you hear two beeps, the lock has been reset.
4. Perform the door handing process again to teach the lock the orientation of the door.
5. IF LOCK IS A HOMECONNECT LOCK: Perform the inclusion process again to add the lock back into your network and controller.
A factory reset will delete all codes associated with the lock.
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
3. Press the Program button once more. The status LED will flash green and red several times.
4. After a few seconds, the lock will initiate the door handing process, and the latch bolt will extend and retract to learn the orientation of the door.
Door jammed while attempting to lock.Manually re-lock door. If needed, reposition strike
You’ve entered three incorrect codes within one minute. Please re-enter your code after 60 seconds keypad lockout.
Support
DOCUMENTS
Features
- Lock your door with the touch of a button
- Customizable user access codes easy to program user access codes for increased security
- Back-lit keypad for increased visibility
- Automatic door locking feature after 30 seconds for peace of mind
- Installs in minutes with just a screw driver - no hard wiring needed
- Fits standard doors (1-3/8" to 2") - replaces any deadbolt for keyless entry convenience
- Backup keyway featuring SmartKey® re-key technology
- Z-Wave Plus Certified with the Z-Wave 500 chipset
- Extended wireless range and superior 128-bit wireless encryption
- Up to 30 user access codes for family and guests to use at the door
The Locksmith's Choice.
We challenged locksmiths at the Associated Locksmiths of America (ALOA) to a picking and bumping contest pitted against the Kwikset SmartKey 980 Deadbolt.
Re-Key to any KW1 Keyway Key
While re-keying your door lock is not a requirement of lock installation, SmartKey allows you to quickly and easily reset your lock’s cylinder to work with any KW1 Keyway key.
Frequently Asked Questions
QUESTIONS
1. Keep door open. Press the Program button once. The keypad will flash green and you will hear three beeps.
2. Press Lock button once.
3. Enter Mastercode
4. Press Lock button once
5. Press “9” six times.
6. Press Lock button once
7. Press “9” six times.
8. Press Lock button once.
If programming is successful, the keypad will flash green once with one beep.
If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure to enter a valid Mastercode in step 3 during your next attempt
9. Press the Lock button while the door is open and unlocked. If the latch bolt does not extend to lock, then all codes have been successfully deleted.
Programming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.
1. Keep door open. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).
2. Press Checkmark symbol once.
3. Enter new Mastercode.
4. Press Lock symbol once.
5. Re-enter Mastercode.
6. Press Lock symbol once
If programming is successful, the Checkmark will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. Make sure the Mastercode has not already been programmed. Attempt the procedure again, making sure to enter the same new Mastercode in step 3 and 5.
7. Make sure switch #3 is on, and press the Program button once. If you immediately hear fi ve beeps and see the Checkmark flash five times, the Mastercode is enabled.
Disabling and Deleting the Mastercode
1. Keep door open. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).
2. Press Checkmark symbol once.
3. Press Lock symbol once.
4. Enter Mastercode.
5. Press Lock symbol once
6. Re-enter Mastercode.
7. Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. Make sure the Mastercode has been enabled before trying to disable it. Attempt the procedure again, making sure to enter the same Mastercode in step 4 and 6.
8. Make sure switch #3 is on, and press the Program button once. If you don’t immediately hear five beeps and see the Checkmark flash five times, the Mastercode is disabled.
Programming timeout: If no button is pressed for five seconds, the system will time out and you will need to restart the procedure.
1. Keep door open. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).
2. Enter new Mastercode.
3. Press Lock button once.
4. Re-enter Mastercode.
5. Press Lock button once.
If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure the Mastercode has not already been programmed. Attempt the procedure again, making sure to enter the same new Mastercode in step 2 and 4.
6. Make sure switch #3 is on, and press the Program button once. If you hear three beeps and
Note: The lock will time out after five seconds.
Disabling and Deleting the Mastercode
1. Keep door open. Press and HOLD the Program button until the keypad Flashes green (about 5 seconds).
2. Press Lock button once.
3. Enter Mastercode.
4. Press Lock button once.
5. Re-enter Mastercode.
6. Press Lock button once.
If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure the Mastercode has been enabled before trying to disable it. Attempt the procedure again, making sure to enter the same Mastercode in steps 3 and 5.
7. Make sure switch #3 is on, and press the Program button once. If you don’t immediately hear three beeps and see the keypad fl ash green three times, the Mastercode is disabled.
Note: The lock will time out after five seconds.
- Remove battery cover and battery pack from interior assembly.
- Install 4 AA batteries in battery pack.
- Install battery pack.
- If a smart home product- Initiate the pairing process at your smart home controller.
- Remove battery cover and battery pack from interior assembly.
- Install 4 AA batteries in battery pack.
- Install battery pack.
- If a smart home product- Initiate the pairing process at your smart home controller.
The procedure for adding user codes is different when the Mastercode is enabled. For instructions on how to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock.
1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps.
2. Press Checkmark symbol once.
3. Enter Mastercode.
4. Press Lock symbol once
5. Enter new user code.
6. Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern will flash three times with three beeps. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Make sure the lock has room for an additional code. If all user codes are filled, delete a code to make room for this one. Make sure to enter a valid Mastercode in step 3.
7. While the door is open and locked, test the user code to make sure it unlocks the door.
Adding User Codes with the Mastercode Diabled
Programming Timeout
During programming, if the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.
1. Make sure the door is open. Press the Program button once.
2. Press checkmark symbol once.
3. Enter user code. A total of 16 user codes may be programmed. Each user code must be a unique code between 4 and 8 digits.
4. Press lock symbol once.
5. Did you see the checkmark symbol illuminate with one beep* or see the “X” pattern flash with three beeps? (*Beeping sound will only be heard if switch #3 (on the lock interior) is in the on positon.)
Checkmark symbol with one beep - Programming was successful.
“X” pattern with three beeps - Programming was unsuccessful. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Make sure the lock has room for an additional code. If all user code positions are filled, delete a code to make room for this one.
1. Press program button once
2. Press button ‘A’ once
3. Press button ‘9-0’ once.
4. Press button once that corresponds to desired time delay:
‘1-2’ = 30 sec
‘3-4’ = 60 sec
‘5-6’ = 90 sec
‘7-8” = 120 sec
‘9-0’ = 180 sec
5. Press lock button once
Note: All codes may be deleted at once if the mastercode is enabled. For more information about the mastercode, consult the online Programming and Troubleshooting Guide.
1. Keep door open. Press Program button once.
2. Press Checkmark symbol once.
3. Press Lock symbol once.
4. Enter user code to be deleted
5. Press Lock symbol once.
6. Re-enter user code
7. Re-enter user code
If unsuccessful - Make sure to enter the same valid code in steps 4 and 6.
If the screen is not pressed for 20 seconds, the system will time out, and you will need to restart the procedure.
Deleting a Single User Code with the Mastercode Enabled
1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps.
2. Press Checkmark symbol once
3. Press Lock symbol once.
4. Enter Mastercode.
5. Press Lock symbol once
6. Enter user code to be deleted.
7. Press Lock symbol once.
8. Re-enter user code to be deleted.
9. Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern will flash three times with three beeps. Make sure to enter a valid Mastercode in step 4.
10. While the door is open and locked, test the user code to make sure it no longer unlocks the door.
Deleting All User Codes with the Mastercode Enabled
1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps.
2. Press Checkmark symbol once
3. Press Lock symbol once.
4. Enter Mastercode.
5. Press Lock symbol once.
6. Press “9” six times
7. Press Lock symbol once
8. Press “9” six times
9 Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern will fl ash three times with three beeps. Make sure to enter a valid Mastercode in step 4 during your next attempt.
10. While the door is open and unlocked, press the Lock symbol. If the latch bolt does not extend to lock, then all codes have been successfully deleted.
1. Press program button once
2. Press button ‘A’ once
3. Press button ‘3-4’ multiple times if needed to reach desired state. Green lock button means feature is enabled. Red lock button means feature is disabled.
4. Press lock button once.
How to mute/unmute audio
1. Press program button once.
2. Press button ‘A’ once.
3. Press button ‘5-6’ multiple times. If needed to reach desired stat. Green lock button means feature is enabled. Red lock button means feature is disabled.
4. Press Lock button once
1. Remove the interior cover and battery pack
2. Make sure the door is open, and insert the battery pack.
3. After a few seconds, the latch bolt will retract and extend on its own to learn the orientation of the door. This is called the door handing process, and it is crucial to lock operation. Once the door handing process is complete, the touchscreen will indicate success or failure: Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
4. If the touchscreen indicates a failure, attempt this procedure again. If the door handing process is still unsuccessful after a second attempt, consult the Programming and Troubleshooting Guide on the SmartCode 915.
Perform the manual door handing process
If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green.
3. Press the Program button once more.
4. The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
1. Remove the interior cover and battery pack
2. Make sure the door is open, and insert the battery pack.
3. After a few seconds, the latch bolt will retract and extend on its own to learn the orientation of the door. This is called the door handing process, and it is crucial to lock operation. Once the door handing process is complete, the touchscreen will indicate success or failure: Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
4. If the touchscreen indicates a failure, attempt this procedure again. If the door handing process is still unsuccessful after a second attempt, consult the Programming and Troubleshooting Guide on the SmartCode 915.
Perform the manual door handing process
If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green.
3. Press the Program button once more.
4. The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
1. Remove battery pack.
2. Press and HOLD the program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green.
3. Press the program button once more.
4. The latch bolt will extend and retract to learn the orientation of the door.
The Status LED will indication success or failure
Success: flashes green
Failure: flashes red
A factory reset will restore the lock to factory default settings and if the lock is paired to a smart home it will remove the lock from your smart home system.
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
3. Press the Program button once more. When the LED flashes green and you hear two beeps, the lock has been reset.
4. Perform the door handing process again to teach the lock the orientation of the door.
5. IF LOCK IS A HOMECONNECT LOCK: Perform the inclusion process again to add the lock back into your network and controller.
A factory reset will restore the lock to factory default settings and if the lock is paired to a smart home it will remove the lock from your smart home system.
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
3. Press the Program button once more. When the LED flashes green and you hear two beeps, the lock has been reset.
4. IF A SMART LOCK PRODUCT: Pair the lock with your smart home system
5. Add user codes to your lock.
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
3. Press the Program button once more. The status LED will flash green and red several times.
4. After a few seconds, the lock will initiate the door handing process, and the latch bolt will extend and retract to learn the orientation of the door.
The status LED blinks every 6 seconds to communicate whether the door is locked or unlocked. This feature is on by default.
Turn Status LED on/off
1. Press programming button once
2. Press button ‘A’ once.
3. Press button ‘1-2’ multiple times if needed to reach desired state. Green lock button means feature is enabled. Red lock button means feature is diabled.
4. Press lock button once.
1. No user code programmed. Program at least one user code.
2. Either programming timeout after five seconds or unsuccessful programming. You should attempt the programming procedure again.
1. No user code programmed. Program at least one user code.
2. Programming timeout after five seconds. Attempt programming procedure again.
3. Unsuccessful programming. Attempt programming procedure again.
1. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own.
2. The mounting plate is placing tension on the torque blade.
For 913 - See page 10 here.
For 914 - See page 10 here.
For 915 – See page 12 here.
For 916 – See page 12 here.
3. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online
4. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting.
1. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own.
2. The mounting plate is placing tension on the torque blade.
For 913 - See page 10 here.
For 914 - See page 10 here.
For 915 – See page 12 here.
For 916 – See page 12 here.
3. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online
4. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting.
- The door handing process was not executed during installation. This step will teach your lock the orientation of your door and is crucial to lock operation.
- Remove interior cover and battery pack.
- Press and HOLD the Lock button while installing battery pack. Hold button until the latch bolt starts moving on its own.
- Did the latch bolt retract and extend on its own when the battery pack was installed? Note: Latch bolt will only retract half way.
NO - Remove battery pack, wait 15 seconds, then attempt the process again.
YES - Door handing process was successful!
- The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door. - The wrong deadbolt latch is installed.
SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock. - The deadbolt latch and strike are misaligned, causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. - The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch.
As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. - The hole in the door frame for the latch bolt is not drilled deep enough.
Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. - The mounting plate is placing tension on the torque blade.
Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. - The clutch is disengaged.
Remove the battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged.
Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch.
Align the turnpiece with the torque blade and reinstall the interior assembly on the door.
If there are no codes in the lock, the lock button will not lock the door. Program at least one user code and test the Lock button again.
The door handing process was not executed.
Perform the door handing process, following the instructions inside the installation guide.
The battery is too low to lock the door.
This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set.
The mounting plate is placing tension on the torque blade.
The clutch is disengaged.
For 913 - See page 10 here.
For 914 - See page 10 here.
1. The lock interior is not mounted perpendicular to the ground.
Remount lock interior assembly as illustrated in the Installation Guide that you can find online.
2. The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door.
3. The battery level is too low.
This is indicated by the keypad fl ashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again
4. The latch and strike are misaligned, causing the latch to bind.
If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.
1. The lock interior is not mounted perpendicular to the ground.
Remount lock interior assembly as illustrated in the Installation Guide that you can find online.
2. The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door.
3. The battery level is too low.
This is indicated by the keypad fl ashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again
4. The latch and strike are misaligned, causing the latch to bind.
If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.
1. The lock interior is not mounted perpendicular to the ground.
Remount lock interior assembly as illustrated in the Installation Guide that you can find online.
2. The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door.
3. The battery level is too low.
This is indicated by the keypad fl ashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again
4. The latch and strike are misaligned, causing the latch to bind.
If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.
Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting.
Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting.
Keypad lockout
If three incorrect codes were entered within one minute, the keypad will lock for 60 seconds.
1. The system needs a repeater or router to reach the lock.
Adding repeaters to your system may help communication between your lock and the controller, especially if they are far away from each other.
2. The network confi guration changed.
If any repeaters or routers in the system were moved since adding the lock to the system, perform the “rediscover” process in your system’s user interface.
3. The lock is in sleep mode.
If the lock has been unable to communicate with the system after multiple attempts, it will go into sleep mode. Lock and unlock the door with a key so that the lock status transmits to the system. If it still does not communicate, remove (exclude/unpair) the lock from your system.
Then, pair (add/include) the lock with your system again. If the problem persists, add a repeater or router between the controller and lock if none presently exist in the system.
4. The light module or switch is not beaming capable.
Z-Wave locks: Ensure the light module or switch located between the controller and lock is beaming capable.
ZigBee locks: Ensure the router is reachable by both controller and lock.
- The lock was not removed completely from another network before being paired with the new network.
Follow your smart home system’s instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again. - The lock is not close enough to the controller.
Some Z-wave systems require that the lock be within 12" of the controller during the pairing process. If the lock has already been installed on the door, remove the interior assembly from the mounting plate. Make sure the batteries are installed, and bring the interior assembly next to the controller. Follow your smart home system’s instructions to begin pairing at the controller. The lock may need to remain stationary for 60 seconds during pairing.
Note: Some locks have an anti-tamper alarm that will sound if the interior is disconnect from the exterior. If this alarm is heard, perform the following.
- Remove the battery pack from the interior.
- Remove the exterior assembly from the door.
- Connect the cable from the exterior assembly to the interior assembly.
- Reinstall the battery pack.
- Perform the pairing process while the interior and exterior are connected
1. Unsuccessful programming. Attempt programming procedure again.
2. One incorrect code entered.
3. No user code programmed
Fully tighten the pre-installed set screw at the bottom of the interior lever.
The battery is too low to lock the door.
This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set.
The set screw in the lever was not fully tightened.
Fully tighten the pre-installed set screw at the bottom of the interior lever.
1. No user code programmed. Program at least one user code.
2. Programming timeout after 20 seconds. Attempt programming procedure again.
3. Unsuccessful programming. Attempt programming procedure again.
- The handing process may have been executed previously
Perform the manual door handing process
If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door
- Remove battery pack.
- Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green.
- Press the Program button once more.
- The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
- The battery level is too low.
This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps. Use a fresh set of batteries, and perform the door handing process again.
- The door handing process was not executed during installation. Perform the manual door handing process in the Installation Guide.
Perform the manual door handing process
If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door
- Remove battery pack.
- Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green.
- Press the Program button once more.
- The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
- The wrong deadbolt latch is installed.
SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock. - The deadbolt latch and strike are misaligned, causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. - The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch.
As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. - The hole in the door frame for the latch bolt is not drilled deep enough. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.
- The mounting plate is placing tension on the torque blade. Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly.
- The clutch is disengaged. Remove the battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged.
Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch.
Align the turnpiece with the torque blade and reinstall the interior assembly on the door.
If there are no codes in the lock, the lock symbol will not lock the door. This is indicated by the “X” pattern flashing three times with three beeps. Program at least one user code and test the Lock symbol again.
The door handing process was not executed.
Perform the manual door handing process, following the instructions inside the Installation and User guide.
The battery is too low to lock the door.
This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps. Remove the batteries and replace with a fresh set.
The mounting plate is placing tension on the torque blade. The clutch is disengaged.
For 915 – See page 12 here.
For 916 – See page 12 here.
Screen activation
To activate the screen, use one of the three options below:
1. Touch screen with palm or back of hand until digits illuminate.
2. Touch lower left area of screen (where Checkmark is located) until digits illuminate.
3. Touch screen with three or more fingers until digits illuminate.
One-second pause
The lock requires a one-second pause immediately after locking or unlocking before the touchscreen will re-activate. Fully remove hand from screen until the Checkmark or Lock symbol turns off, and then activate the screen again.
Touchscreen lockout
If three incorrect codes were entered within one minute, the touchscreen will lock for 60 seconds.
1. The system needs a repeater or router to reach the lock.
Adding repeaters to your system may help communication between your lock and the controller, especially if they are far away from each other.
2. The network configuration changed.
If any repeaters or routers in the system were moved since adding the lock to the system, perform the “rediscover” process in your system’s user interface.
3. The lock is in sleep mode.
If the lock has been unable to communicate with the system after multiple attempts, it will go into sleep mode. Lock and unlock the door with a key so that the lock status transmits to the system. If it still does not communicate, remove (exclude/unpair) the lock from your system. Then, pair (add/include) the lock with your system again. If the problem persists, add a repeater or router between the controller and lock if none presently exist in the system.
4. The light module or switch is not beaming capable.
Z-Wave locks: Ensure the light module or switch located between the controller and lock is beaming capable.
ZigBee locks: Ensure the router is reachable by both controller and lock.
1. The smart home system’s user interface falsely reports a low battery.
If you receive an alert from your smart home system indicating that the battery is low, confirm this is true at the lock. Turn on switch #1 so that the status LED flashes every six seconds. If the LEDs turn amber or green, followed by a red flash, the battery is low. If the red flash is not seen, the battery is not low. This is an error on the smart home system side that will often be fixed when the lock is manually locked or unlocked.
2. The smart home system controller’s communication with the lock is draining the battery.
Remove the lock from your system. Put a new set of batteries in the lock. Operate the lock in stand-alone mode for a week. If the batteries drain within the week, the problem resides in the lock. If the batteries do not drain, the problem may be the smart home controller. Call Technical Support.
3. The smart home system controller’s ping frequency is too high.
Decrease the ping frequency from the controller to the lock to the lowest possible setting.
- The lock was not removed completely from another network before being paired with the new network.
Follow your smart home system’s instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again. - The lock is not close enough to the controller.
Some Z-wave systems require that the lock be within 12” of the controller during the pairing process. If the lock has already been installed on the door, remove the interior assembly from the mounting plate. Make sure the batteries are installed, and bring the interior assembly next to the controller. Follow your smart home system’s instructions to begin pairing at the controller. The lock may need to remain stationary for 60 seconds during pairing.
Note: Some locks have an anti-tamper alarm that will sound if the interior is disconnect from the exterior. If this alarm is heard, perform the following:
- Remove the battery pack from the interior.
- Remove the exterior assembly from the door.
- Connect the cable from the exterior assembly to the interior assembly.
- Reinstall the battery pack.
- Perform the pairing process while the interior and exterior are connected.
1 - Door lock status LED blinks every 6 seconds
2 - Lock automatically re-locks door 30 seconds after unlocking. Disabled if no codes are programmed.
3 - Audio
4 - Not used.
Color Lock Status
Blinking green - Unlocked
Blinking amber - Locked
Blinking red - Low battery
Solid red - Door handing process did not work properly.
1 = Door lock status LED blinks every 6 seconds
2 = Lock automatically re-locks door 30 seconds after unlocking.
3 = Audio
4 = Not used.
LED Color:
Green = Unlocked
Amber = Locked
Red = Low battery
Keypad Warnings
Keypad flashes red with fast beeping sound* for 3 – 4 seconds.
Three possible reasons and solutions:
1. Low battery - Replace batteries
2. Door jammed while attempting to lock - Relock door. If needed, reposition strike.
3. No user code programmed - Program at least one user code
*If switch #3 is ON
1 - Door lock status LED blinks every 6 seconds
2 - Lock automatically re-locks door 30 seconds after unlocking. Disabled if no codes are programmed.
3 - Audio
4 - SecureScreen feature displays random digits to be pressed before entering user code. This added security feature ensures that there are fingerprints on all digits so that codes cannot be identified by examining the touchscreen for fingerprints.
Color - Lock Status
Blinking green - Unlocked
Blinking amber - Locked
Blinking red - Low battery
If you forgot your user code, there are two options:
1. Add new user codes. For detailed instructions on how to add new user codes, please reference page 3 of the installation guide.
2. Reset SmartCode to factory settings to clear existing user codes and add new ones. Reference last page of installation guide.
Adding User Codes with the Mastercode Enabled
The procedure for adding user codes is different when the Mastercode is enabled. For instructions on how to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock.
1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps.
2. Press Checkmark symbol once.
3. Enter Mastercode.
4. Press Lock symbol once
5. Enter new user code.
6. Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern will flash three times with three beeps. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Make sure the lock has room for an additional code. If all user codes are filled, delete a code to make room for this one. Make sure to enter a valid Mastercode in step 3.
7. While the door is open and locked, test the user code to make sure it unlocks the door.
Adding User Codes with the Mastercode Diabled
Programming Timeout
During programming, if the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.
1. Make sure the door is open. Press the Program button once.
2. Press checkmark symbol once.
3. Enter user code. A total of 16 user codes may be programmed. Each user code must be a unique code between 4 and 8 digits.
4. Press lock symbol once.
5. Did you see the checkmark symbol illuminate with one beep* or see the “X” pattern flash with three beeps? (*Beeping sound will only be heard if switch #3 (on the lock interior) is in the on positon.)
Checkmark symbol with one beep – Programming was successful.
“X” pattern with three beeps – Programming was unsuccessful. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Make sure the lock has room for an additional code. If all user code positions are filled, delete a code to make room for this one.
Deleting a Single User Code with the Mastercode Disabled
Note: All codes may be deleted at once if the mastercode is enabled. For more information about the mastercode, consult the online Programming and Troubleshooting Guide.
1. Keep door open. Press Program button once.
2. Press Checkmark symbol once.
3. Press Lock symbol once.
4. Enter user code to be deleted
5. Press Lock symbol once.
6. Re-enter user code
7. Re-enter user code
If unsuccessful – Make sure to enter the same valid code in steps 4 and 6.
If the screen is not pressed for 20 seconds, the system will time out, and you will need to restart the procedure.
Deleting a Single User Code with the Mastercode Enabled
1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps.
2. Press Checkmark symbol once
3. Press Lock symbol once.
4. Enter Mastercode.
5. Press Lock symbol once
6. Enter user code to be deleted.
7. Press Lock symbol once.
8. Re-enter user code to be deleted.
9. Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern will flash three times with three beeps. Make sure to enter a valid Mastercode in step 4.
10. While the door is open and locked, test the user code to make sure it no longer unlocks the door.
Deleting All User Codes with the Mastercode Enabled
1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps.
2. Press Checkmark symbol once
3. Press Lock symbol once.
4. Enter Mastercode.
5. Press Lock symbol once.
6. Press “9” six times
7. Press Lock symbol once
8. Press “9” six times
9 Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern will fl ash three times with three beeps. Make sure to enter a valid Mastercode in step 4 during your next attempt.
10. While the door is open and unlocked, press the Lock symbol. If the latch bolt does not extend to lock, then all codes have been successfully deleted.
Enabling and Setting the Mastercode
Programming timeout: If no button is pressed for five seconds, the system will time out and you will need to restart the procedure.
1. Keep door open. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).
2. Enter new Mastercode.
3. Press Lock button once.
4. Re-enter Mastercode.
5. Press Lock button once.
If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure the Mastercode has not already been programmed. Attempt the procedure again, making sure to enter the same new Mastercode in step 2 and 4.
6. Make sure switch #3 is on, and press the Program button once. If you hear three beeps and
Note: The lock will time out after five seconds.
Disabling and Deleting the Mastercode
1. Keep door open. Press and HOLD the Program button until the keypad Flashes green (about 5 seconds).
2. Press Lock button once.
3. Enter Mastercode.
4. Press Lock button once.
5. Re-enter Mastercode.
6. Press Lock button once.
If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure the Mastercode has been enabled before trying to disable it. Attempt the procedure again, making sure to enter the same Mastercode in steps 3 and 5.
7. Make sure switch #3 is on, and press the Program button once. If you don’t immediately hear three beeps and see the keypad fl ash green three times, the Mastercode is disabled.
Note: The lock will time out after five seconds.
Enabling and Setting the Mastercode
Programming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.
1. Keep door open. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).
2. Press Checkmark symbol once.
3. Enter new Mastercode.
4. Press Lock symbol once.
5. Re-enter Mastercode.
6. Press Lock symbol once
If programming is successful, the Checkmark will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. Make sure the Mastercode has not already been programmed. Attempt the procedure again, making sure to enter the same new Mastercode in step 3 and 5.
7. Make sure switch #3 is on, and press the Program button once. If you immediately hear fi ve beeps and see the Checkmark flash five times, the Mastercode is enabled.
Disabling and Deleting the Mastercode
1. Keep door open. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).
2. Press Checkmark symbol once.
3. Press Lock symbol once.
4. Enter Mastercode.
5. Press Lock symbol once
6. Re-enter Mastercode.
7. Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. Make sure the Mastercode has been enabled before trying to disable it. Attempt the procedure again, making sure to enter the same Mastercode in step 4 and 6.
8. Make sure switch #3 is on, and press the Program button once. If you don’t immediately hear five beeps and see the Checkmark flash five times, the Mastercode is disabled.
Perform the automatic door handing process
1. Remove the interior cover and battery pack
2. Make sure the door is open, and insert the battery pack.
3. After a few seconds, the latch bolt will retract and extend on its own to learn the orientation of the door. This is called the door handing process, and it is crucial to lock operation. Once the door handing process is complete, the touchscreen will indicate success or failure: Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
4. If the touchscreen indicates a failure, attempt this procedure again. If the door handing process is still unsuccessful after a second attempt, consult the Programming and Troubleshooting Guide on the SmartCode 915.
Perform the manual door handing process
If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green.
3. Press the Program button once more.
4. The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
Four possible issues:
1. The lock interior is not mounted perpendicular to the ground.
Remount lock interior assembly as illustrated in the Installation Guide that you can find online.
2. The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door.
3. The battery level is too low.
This is indicated by the keypad fl ashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again
4. The latch and strike are misaligned, causing the latch to bind.
If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.
Factory Reset
A factory reset will restore the lock to factory default settings and if the lock is paired to a smart home it will remove the lock from your smart home system.
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
3. Press the Program button once more. When the LED flashes green and you hear two beeps, the lock has been reset.
4. IF A SMART LOCK PRODUCT: Pair the lock with your smart home system
5. Add user codes to your lock.
You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds.
If you forgot your user code, there are two options:
1. Add new user codes. For detailed instructions on how to add new user codes, please reference page 3 of the installation guide.
2. Reset SmartCode to factory settings to clear existing user codes and add new ones. Reference last page of installation guide.
Two possible issues:
- The lock was not removed completely from another network before being paired with the new network.
Follow your smart home system’s instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again. - The lock is not close enough to the controller.
Some Z-wave systems require that the lock be within 12″ of the controller during the pairing process. If the lock has already been installed on the door, remove the interior assembly from the mounting plate. Make sure the batteries are installed, and bring the interior assembly next to the controller. Follow your smart home system’s instructions to begin pairing at the controller. The lock may need to remain stationary for 60 seconds during pairing.
Note: Some locks have an anti-tamper alarm that will sound if the interior is disconnect from the exterior. If this alarm is heard, perform the following.- Remove the battery pack from the interior.
- Remove the exterior assembly from the door.
- Connect the cable from the exterior assembly to the interior assembly.
- Reinstall the battery pack.
- Perform the pairing process while the interior and exterior are connected
- Remove battery cover and battery pack from interior assembly.
- Install 4 AA batteries in battery pack.
- Install battery pack.
- If a smart home product- Initiate the pairing process at your smart home controller.
No user codes are programmed.
If there are no codes in the lock, the lock button will not lock the door. Program at least one user code and test the Lock button again.
The door handing process was not executed.
Perform the door handing process, following the instructions inside the installation guide.
The battery is too low to lock the door.
This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set.
The mounting plate is placing tension on the torque blade.
The clutch is disengaged.
For 913 – See page 10 here.
For 914 – See page 10 here.
Switch:
1 = Door lock status LED blinks every 6 seconds
2 = Lock automatically re-locks door 30 seconds after unlocking.
3 = Audio
4 = Not used.
LED Color:
Green = Unlocked
Amber = Locked
Red = Low battery
Keypad Warnings
Keypad flashes red with fast beeping sound* for 3 – 4 seconds.
Three possible reasons and solutions:
1. Low battery – Replace batteries
2. Door jammed while attempting to lock – Relock door. If needed, reposition strike.
3. No user code programmed – Program at least one user code
*If switch #3 is ON
Accordion Switch – Function
1 – Door lock status LED blinks every 6 seconds
2 – Lock automatically re-locks door 30 seconds after unlocking. Disabled if no codes are programmed.
3 – Audio
4 – SecureScreen feature displays random digits to be pressed before entering user code. This added security feature ensures that there are fingerprints on all digits so that codes cannot be identified by examining the touchscreen for fingerprints.
Color – Lock Status
Blinking green – Unlocked
Blinking amber – Locked
Blinking red – Low batteryContent
Keypad error test
Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting.
Keypad lockout
If three incorrect codes were entered within one minute, the keypad will lock for 60 seconds.
Interior assembly is disconnected from exterior. Remove battery pack, reconnect the interior to the exterior, then reinstall battery pack.
One incorrect code entered. Re-enter code
Replace batteries.
Re-enter code after 60 second keypad lockout.
Replace batteries.
Three incorrect codes entered within one minute. Re-enter code after 60 second touchscreen lockout.
One incorrect code entered. Re-enter code
Three reasons:
1. No user code programmed. Program at least one user code.
2. Programming timeout after 20 seconds. Attempt programming procedure again.
3. Unsuccessful programming. Attempt programming procedure again.
SecureScreen is enabled. SecureScreen is an added-security feature that displays random digits before you enter a user code to unlock the door. This feature ensures that there are fi ngerprints on all digits so that codes cannot be identifi ed by examining the touchscreen for fi ngerprints. If desired, this feature can be disabled by turning switch #4 to the off position.
Perform the automatic door handing process
1. Remove the interior cover and battery pack
2. Make sure the door is open, and insert the battery pack.
3. After a few seconds, the latch bolt will retract and extend on its own to learn the orientation of the door. This is called the door handing process, and it is crucial to lock operation. Once the door handing process is complete, the touchscreen will indicate success or failure: Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
4. If the touchscreen indicates a failure, attempt this procedure again. If the door handing process is still unsuccessful after a second attempt, consult the Programming and Troubleshooting Guide on the SmartCode 915.
Perform the manual door handing process
If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green.
3. Press the Program button once more.
4. The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
Four possible issues:
1. The lock interior is not mounted perpendicular to the ground.
Remount lock interior assembly as illustrated in the Installation Guide that you can find online.
2. The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door.
3. The battery level is too low.
This is indicated by the keypad fl ashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again
4. The latch and strike are misaligned, causing the latch to bind.
If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.
7 possible reasons:
- The door handing process was not executed during installation. Perform the manual door handing process in the Installation Guide.
Perform the manual door handing process
If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door- Remove battery pack.
- Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green.
- Press the Program button once more.
- The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
- The wrong deadbolt latch is installed.
SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock. - The deadbolt latch and strike are misaligned, causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. - The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch.
As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. - The hole in the door frame for the latch bolt is not drilled deep enough. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.
- The mounting plate is placing tension on the torque blade. Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly.
- The clutch is disengaged. Remove the battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged.
Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch.
Align the turnpiece with the torque blade and reinstall the interior assembly on the door.
Factory Reset
A factory reset will restore the lock to factory default settings and if the lock is paired to a smart home it will remove the lock from your smart home system.
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
3. Press the Program button once more. When the LED flashes green and you hear two beeps, the lock has been reset.
4. IF A SMART LOCK PRODUCT: Pair the lock with your smart home system
5. Add user codes to your lock.
Two reasons:
- The handing process may have been executed previously
Perform the manual door handing process
If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door- Remove battery pack.
- Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green.
- Press the Program button once more.
- The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern
- The battery level is too low.
This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps. Use a fresh set of batteries, and perform the door handing process again.
Three possible issues:
1. The smart home system’s user interface falsely reports a low battery.
If you receive an alert from your smart home system indicating that the battery is low, confirm this is true at the lock. Turn on switch #1 so that the status LED flashes every six seconds. If the LEDs turn amber or green, followed by a red flash, the battery is low. If the red flash is not seen, the battery is not low. This is an error on the smart home system side that will often be fixed when the lock is manually locked or unlocked.
2. The smart home system controller’s communication with the lock is draining the battery.
Remove the lock from your system. Put a new set of batteries in the lock. Operate the lock in stand-alone mode for a week. If the batteries drain within the week, the problem resides in the lock. If the batteries do not drain, the problem may be the smart home controller. Call Technical Support.
3. The smart home system controller’s ping frequency is too high.
Decrease the ping frequency from the controller to the lock to the lowest possible setting.
Four possible issues:
1. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own.
2. The mounting plate is placing tension on the torque blade.
For 913 – See page 10 here.
For 914 – See page 10 here.
For 915 – See page 12 here.
For 916 – See page 12 here.
3. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online
4. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting.Four possible issues:
1. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own.
2. The mounting plate is placing tension on the torque blade.
For 913 – See page 10 here.
For 914 – See page 10 here.
For 915 – See page 12 here.
For 916 – See page 12 here.
3. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online
4. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting.
Factory Reset
A factory reset will restore the lock to factory default settings and if the lock is paired to a smart home it will remove the lock from your smart home system.
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
3. Press the Program button once more. When the LED flashes green and you hear two beeps, the lock has been reset.
4. Perform the door handing process again to teach the lock the orientation of the door.
5. IF LOCK IS A HOMECONNECT LOCK: Perform the inclusion process again to add the lock back into your network and controller.
A factory reset will delete all codes associated with the lock.
1. Remove battery pack.
2. Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
3. Press the Program button once more. The status LED will flash green and red several times.
4. After a few seconds, the lock will initiate the door handing process, and the latch bolt will extend and retract to learn the orientation of the door.
Four possible issues:
1. The system needs a repeater or router to reach the lock.
Adding repeaters to your system may help communication between your lock and the controller, especially if they are far away from each other.
2. The network confi guration changed.
If any repeaters or routers in the system were moved since adding the lock to the system, perform the “rediscover” process in your system’s user interface.
3. The lock is in sleep mode.
If the lock has been unable to communicate with the system after multiple attempts, it will go into sleep mode. Lock and unlock the door with a key so that the lock status transmits to the system. If it still does not communicate, remove (exclude/unpair) the lock from your system.
Then, pair (add/include) the lock with your system again. If the problem persists, add a repeater or router between the controller and lock if none presently exist in the system.
4. The light module or switch is not beaming capable.
Z-Wave locks: Ensure the light module or switch located between the controller and lock is beaming capable.
ZigBee locks: Ensure the router is reachable by both controller and lock.
This step will teach your lock the orientation of your door and is crucial to lock operation. 1. Install 4 AA batteries in battery pack
2. Press and HOLD the Lock button while installing battery pack. Hold button until the latch bolt starts moving on its own
3. Did the latch bolt retract and extend on its own when the battery pack was installed? If no, Remove battery pack, wait 15 seconds, then attempt the process again.
If a deadbolt is installed above the lever, remove interior assembly when battery replacement is required.
- Remove battery cover and battery pack from interior assembly.
- Install 4 AA batteries in battery pack.
- Install battery pack.
- If a smart home product- Initiate the pairing process at your smart home controller.
If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again.
The battery is too low to lock the door.
This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set.
The set screw in the lever was not fully tightened.
Fully tighten the pre-installed set screw at the bottom of the interior lever.
Attempt programming procedure again, making sure not to pause for more than 5 seconds.
Switch Function
1 – Door lock status LED blinks every 6 seconds
2 – Lock automatically re-locks door 30 seconds after unlocking. Disabled if no codes are programmed.
3 – Audio
4 – Not used.
Color Lock Status
Blinking green – Unlocked
Blinking amber – Locked
Blinking red – Low battery
Solid red – Door handing process did not work properly.
8 possible issues:
- The door handing process was not executed during installation. This step will teach your lock the orientation of your door and is crucial to lock operation.
- Remove interior cover and battery pack.
- Press and HOLD the Lock button while installing battery pack. Hold button until the latch bolt starts moving on its own.
- Did the latch bolt retract and extend on its own when the battery pack was installed? Note: Latch bolt will only retract half way.
NO – Remove battery pack, wait 15 seconds, then attempt the process again.
YES – Door handing process was successful!
- The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door. - The wrong deadbolt latch is installed.
SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock. - The deadbolt latch and strike are misaligned, causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. - The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch.
As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. - The hole in the door frame for the latch bolt is not drilled deep enough.
Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. - The mounting plate is placing tension on the torque blade.
Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. - The clutch is disengaged.
Remove the battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged.
Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch.
Align the turnpiece with the torque blade and reinstall the interior assembly on the door.
The set screw in the lever was not fully tightened.
Fully tighten the pre-installed set screw at the bottom of the interior lever.
Attempt programming procedure again, making sure not to pause for more than 5 seconds.
Three possible reasons:
1. No user code programmed. Program at least one user code.
2. Programming timeout after five seconds. Attempt programming procedure again.
3. Unsuccessful programming. Attempt programming procedure again.
Manually re-lock door. If needed, reposition strike.
Three possible reasons:
1. Unsuccessful programming. Attempt programming procedure again.
2. One incorrect code entered.
3. No user code programmed
Attempt programming procedure again, making sure not to pause for more than 5 seconds.
Door jammed while attempting to lock. Manually re-lock door. If needed, reposition strike.
Low battery. Replace batteries.
No user codes are programmed.
If there are no codes in the lock, the lock symbol will not lock the door. This is indicated by the “X” pattern flashing three times with three beeps. Program at least one user code and test the Lock symbol again.
The door handing process was not executed.
Perform the manual door handing process, following the instructions inside the Installation and User guide.
The battery is too low to lock the door.
This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps. Remove the batteries and replace with a fresh set.
The mounting plate is placing tension on the torque blade. The clutch is disengaged.
For 915 – See page 12 here.
For 916 – See page 12 here.
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Device Type
Lock Deadbolt
Manufacturer
Kwikset
Base Model Number
910 CNT ZW500 SMT
Communication Protocol
Z-Wave 500 Series
Z-Wave Security Protocol
$0
Lock Pin slots available
30
Manufacturer product page
Contemporary SmartCode with Z-Wave Technology
Model/Description
Contemporary SmartCode with Z-Wave Technology