Customer Materials

Welcome to the Customer Enablement Content

we make the customer the hero of our story.

Explore Customer Materials

Welcome to the Owners
Content

Owners/Developers

Dwelo Overview

High level of who Dwelo is and what we sell as well as NOI for low, mide and high tier communities.

Printable PDF for events. High level overview of who Dwelo is, what we sell, and our expertise within the industry.

Why choose Dwelo? Because of these four things.

Overview on the different products used to create a Smart Community

FAQ answering questions around the value of a Smart Community, how it works, and more.

The steps on how we implement a Smart Community for New Construction and Retrofit communities

Dwelo Overview

Wasatch Community
Testimonial

Forward thinking ownership group focused on creating appealing resident experiences by promoting a smart community resident lifestyle. Partenered with Dwelo because 1) stable community management platform and 2) exceptional customer service. Residents are content with rent lifts of 30-35$; increasing Wasatch’s portfolio north of 10M from rent lifts alone. Because of Dwelo, Wasatch has higher occupancy rates, and experience higher resident retention.

Dwelo Overview

Alliance Residential
Testimonial

Owners/Developers

Smart Apartments

Using the Intro Sales Deck as the Smart Apartment solution deck until updated later in the 2022 year

One-sheet covering what Smart Leak Sensors are and why they’re beneficial.

White Paper summarizing the results of a study performed by Dwelo of ~35k utility bills for vacant units collected and organized by Conservice.

Overview sheet of the benefits and value of Hub 3.0.

The specific difference of Hub 2.0 to Hub 3.0

Smart Apartments

Vivint Conversion Project

All enablement material for Vivint customers looking to take advantage of the Dwelo Conversion Program.

The conversion journey one-sheet covers what the steps will be to convert a Vivint unit to a Dwelo unit.

Smart Apartments

Keyless Locks Offering

Updated door code management slides in the LP Intro Presentation deck that highlights how property staff and residents can use door codes for unit-level access control.

Overview sheet to share with prospects/customers who are interested in a keyless lock.

Owners/Developers

Access Control

Sales deck (PDF) covering Access Control, benefits, scope and implementation, and pricing

Owners/Developers

Self-Guided Tours

Sales deck in LucidPress going through the value proposition of Self-guided tours and how it works

Owners/Developers

Managed WiFi

Updated door code management slides in the LP Intro Presentation deck that highlights how property staff and residents can use door codes for unit-level access control.

Managed WiFi solution deck: A deck that is a deeper dive on our Managed WiFi solution to take prospects through who’ve been qualified for Managed WiFi.

Managed WiFi overview sheet: One-sheet to send to owners that covers what our Managed WiFi solution is and the value propositions associated with it.

Welcome to the Property
Staff Content

Property Staff

Dwelo Overview

A deck to train Property Management staff on how to support Dwelo Solutions

Property Staff

Smart Apartments

Your Smart Apartment one-sheet for residents that Property Managers can use to educate residents on their Smart Apartment and invite the to activate their Dwelo account

If a resident doesn’t disconnect their Nest thermostat from their personal account, this one-sheet will help property managers reset it.

Property Staff facing video instructing how to add residents to units at Dwelo, Inc

Property Staff facing video instructing how to remove residents from their unit or community

Property Staff facing video instructing the best processes/practices for new resident success w/Dwelo

Property Staff facing video instructing how to add staff members (property managers, leasing agents, maintenance, vendors)

Property Staff facing video instructing the best processes/practices for new resident success w/Dwelo

Smart Apartments

Vivint Conversion Project

For property managers who converted from Vivint to Dwelo. Covers the changes that will take place in their units as well as how they’ll be supported.

Cheat sheet on how to set up and release a ring video doorbell camera

New slides for Vivint communities added to the onboarding deck

FAQ for property management to help answer common questions

Addendum for properties to add to their community package if they have a ring doorbell camera

Smart Apartments

Keyless Locks Offering

Reviews the benefits of the their keyless offering and how to best support them.

How to replace batteries on these locks as revive dead locks.

FAQ for property management to help answer common questions

Addition slides in appendix in onboarding deck for keyless locks

Property Staff

Access Control

Property Staff facing video instructing how to utilize access.dwelo as a mobile keychain solution.

An internal training document that explains primary differences in DCM functionality.

Property Staff

Self-Guided Tours

Property facing poster for exterior of community office – encouraging new prospects to take advantage of Dwelo’s Self-Touring Solution.

An internal training document that explains primary differences in DCM functionality.

Property Staff

Managed WiFi

Welcome to the Residents
Content

Residents

Dwelo Overview

Resident facing video showcasing the features of a Dwelo smart apartment community, best practices,
and how to access help.dwelo.com

Residents

Smart Apartments

Updated Smart Apartment one-sheet for residents that have just moved into a smart apartment. Can also be used by CSMs to give to Property Managers as a marketing tool.

YouTube video highlighting how to activate their Dwelo account and the things they can do with the Dwelo App.

One-sheet for new residents to invite them to download Dwelo’s Resident Mobile App.

One-sheet for residents that have units recently retrofitted with a new thermostat that needs to be connected to the hub.

Resident facing video showcasing how to restart and properly connect the Dwelo hub.

One-sheet for residents who have hubs that have gone offline so they can reconnect them and get use out of their Smart Apartment.

One-sheet for residents who are about to move out with a friendly reminder to not take the hub. Please note: we can edit this for you and make different versions. Just submit a request.

One-sheet covering how to connect a hub and activate a resident’s Smart Apartment.

PDF to send to residents who don’t need a hub and have requested one. It covers what the next steps are so residents know what to expect.

PDF to send to residents that have had issues with an existing hub and need a new one. It covers how to ship the hub first and what to expect when they get the new one.

This is a one-sheet that will be printed and packaged with every new hub that is sent out to residents. It’s a guide on how to get their hub set up to activate their Dwelo Smart Apartment.

Smart Apartments

Vivint Conversion Project

For communities that used to be a Vivint community.

One-sheet goes over what will change in the unit from Vivint to Dwelo

Ring one-sheet is how to set up and release a Ring device

Resident FAQ is a copy of the FAQ on help.dwelo

Move-out checklist is to help ensure people release the Ring device

Smart Apartments

Keyless Locks Offering

Updated Smart Apartment one-sheet (found above as well) was created that directs residents to visit help.dwelo to find out more about the devices in their apartment.

Residents

Access Control

Shows what residents will see within the Dwelo app and how to utilize Access Control.

Residents

Self-Guided Tours & Managed WiFi

Welcome to the Visitors
Content

Visitors

Dwelo Overview

Animated video showcasing the basic resident features and benefits of the Dwelo platform.

Visitors

Smart Apartments

Technician-facing video instructing how to properly align the fit of a Dwelo door and lock

Visitors

Access Control

Vendor-facing video instructing how to utilize access.dwelo as a mobile keychain solution

Visitors

Self-Guided Tours

Flyer in LucidPress for communities to use to get prospects on property to take a self-guided tour.
Will need a community logo.

Welcome to the Customer Enablement Content